Superior Customer Value Triumphs Once Again
Contrary to common belief the 800 pound gorilla sometimes loses. We see evidence of that today when Wal-Mart decided to offer DVD-by-mail through Netflix.
In my view Netflix created the category and has been as zealous as Amazon.com to continuously improve and offer superior value to their customers. They have earned their leadership position by being first and by being the best.
In my view Netflix created the category and has been as zealous as Amazon.com to continuously improve and offer superior value to their customers. They have earned their leadership position by being first and by being the best.